HOW WILL MY ORDER BE DELIVERED?

Raw4All offer a delivery service across Chesterfield, North East Derbyshire, into the Peak District and surrounding areas. If you are out we can leave in your safe place. Raw4All also offers nationwide delivery via FedEx and DHL. Although our couriers don't use frozen transport, we do pack our orders in poly boxes and ice if needed. We cannot accept responsibility for defrosted raw food within 48 hours of delivery from our courier.

WHAT TIME WILL MY DELIVERY BE?

Raw4All van deliveries start from 9am. Deliveries via FedEx will also be notified by email/text before 11am on the day of your delivery. Once delivered another email/text will notify you with your order’s location via picture. It’s highly recommended to download the Couriers app.

HOW LONG UNTIL I RECIEVE MY ORDER AFTER PLACING IT?

Please note if busier times, we do have weight restrictions which will force an earlier cut-off. For FedEx orders, if placed Monday to Thursday before 12 noon, we send same day for next day delivery where possible, with the exception of Highlands/Islands which are 48-hour deliveries. Orders will need to be placed by Wednesday 12 noon for guaranteed delivery the same week.

DO I HAVE TO BE AT HOME TO RECIEVE MY DELIVERY?

You don't need to be at home for a delivery. Raw4All's team member can leave your order in a safe place. Please leave us instructions if you cannot be at home on delivery day. For FedEx deliveries, no signature is required and they can be left in your specified safe place. Please download the couriers app and add your safe place in their app. Do not change your delivery via the app for another day. Doing this will result in them destroying your parcel as our account is perishable, and our order must be delivered within 48 hours. We cannot be held responsible if you change your delivery via the app with the courier.

MY COURIER DELIVERY SAYS ITS DELAYED - WILL IT BE DEFROSTED, WILL IT BE SAFE TO USE?

Raw4All packaging is designed to keep goods frozen for up to 48 hours. For more than 99% of delayed deliveries, goods are received still mostly frozen/cold and suitable for re-freezing/feeding. If you have any doubts, please contact us to discuss along with pictures. Raw4All/Courier cannot accept claims for refund or replacement if the contents have not been inspected or if a delivery has been refused without our prior agreement.

I NEED TO CHANGE MY DELIVERY DATE, CAN I?

All orders via FedEx are perishable. This means we don't advise rescheduling courier deliveries and cannot be held responsible for deliveries rescheduled for a later delivery day/time once they have been collected from us by the Courier. If you wish to receive your order on a specific date, please instruct us to do so at the time you place your order. Once an order has been despatched by us, we are unable to change the delivery date. Changing your delivery date/time will likely result in your parcel being destroyed, in which case we cannot be held responsible for your loss.

THE COURIER HAS CANCELLED MY ORDER

Contact Raw4All if in doubt. Download the courier app first to see all parcels and parcel activity.

DELIVERY

If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us. We will do our best to deal with your problem efficiently.
Please note that we are unable to accept returns on frozen, raw and perishable goods as these are exempt from the right to cancel. This does not apply to faulty goods.

FOR ONLINE PURCHASES

Refunds are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense.

It is your responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value.

All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.

This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.

Adding to original orders can be made using the dedicated add on option at the checkout. By selecting to pay delivery again, you will not qualify for a refund if both orders are delivered together. Refunds for selecting the wrong shipping at checkout can not be given after payment has been made.

PURCHASES MADE IN PERSON

We are not able to offer refunds on goods bought in person from our shop or any other outlet which are being returned for example because they are no longer required or you have changed your mind.
This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.